Returns & Exchanges

Due to COVID-19 we have updated our returns and exchanges procedures.

All returns will be placed in quarantine for 2 days on arrival into our warehouse.

We ask you allow an additional 2 business days for processing your return.

Returns have been extended to ensure you have full peace of mind when ordering.

It is the sole responsibility of the customer to ensure that all site policies, terms and conditions are read and understood prior to purchasing.

If the consumer does not agree to the terms, it is strongly recommended that they do not enter into a legally binding contract (i.e. the purchase).

United States & Canada

Note: returns have been extended


Refunds are offered on all orders received back to us within 20 days of your delivery date

All refunds are processed back to the original payment method used to place the order. If you used multiple payment methods (eg. store credit gift card + PayPal/Credit Card/Debit Card/AfterPay/LayBuy), the funds will be reversed to those methods accordingly. It can take up to 10 business days for the refund to be reflected at your end

A store credit (gift card) is offered on all orders received back to us within 30 45 days from the delivery date

Gift cards have an initial validity period of 36 months, however can be easily extended if you do not use it within that timeframe

Gift cards are not redeemable for cash and cannot be applied on previous or existing orders

International returns do not qualify for free returns and the cost is at the customer’s expense

We strongly recommend obtaining/recording tracking on your return parcel, as we cannot process a return without physical goods or proof of delivery.

Unfortunately, international customers do not qualify for free returns due to customs and delivery fees.




Address your returns to:

Beginning Boutique
Returns Department
PO Box 638

Please make sure you include the returns form with your return item(s). This is so that we can identify who the return is coming from.  

To be Eligible for a Return

All returned items must be received back to us in original condition - unworn, unwashed, with all tags still attached

Due to hygiene reasons, beauty tools/products, piercing jewellery, socks/hosiery, intimates and skimpy (g-string style) bikinis cannot be returned due to change of mind, sizing or fit (where applicable).
Please choose these products carefully, as we reserve the right to reject your return unless faulty or significantly misrepresented

All swimwear must have their hygiene seal intact and not previously removed

We aim to process all returns within 2-3 business days of receiving the return, however we ask to allow up to 5 business days in the case of higher volumes

It can take up to 10 business days for the refund to be reflected at your end

All returns received outside of the policy timeframe will not be eligible for a refund

Faulty or Incorrect Items

If you receive an item that is defective or not what you ordered, please contact us as soon as possible:

We ask that you please provide as much detail as possible, including photos so that we can quickly and thoroughly investigate your claim.

In an effort to reduce our environmental impact, if you have a minor problem with a product, we will offer reimbursement for repair as the first and preferred resolution.

When you have a major problem with a product, you have the right to ask for your choice of a replacement, store credit, or refund.  

If we have significantly misrepresented the product or provided an incorrect description, you have the right to ask for your choice of a replacement product, a store credit, or refund.

ACCC Consumer Rights Guarantees

Rejected Returns

It is the your responsibility to ensure that your return meets the above requirements.

If a return is received and not approved through quality control, we will contact you immediately and provide more details as to the rejection.

You will be given the option to pay for the goods to be returned to them or for the goods to be destroyed, as they are not fit for re-sale.

In the case where you choose for the goods to be destroyed OR if we do not receive a response for resolution within 10 days, the goods will be donated to a fabric recycling facility.

This Returns Policy was last modified on  3 April, 2020 .

Beginning Boutique may update this policy from time to time. We will notify you of any changes by posting the new policy on this page. You are advised to review this policy periodically for any changes. All changes to the policy are effective immediately and applicable to all returns processed on or after the last modified date above.